Peter Doyle

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VCX Software and upgrade Files

At the start of this year HP stop VCX Support and with it took down the FTP site with all the VCX software and upgrade files. Lucky enough I had an off line copy of this for when I am out in the field, If you need any thing please contact me and I will …

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ShoreTel Connect Client Licence

The main questions from most people I have spoken to about the new ShoreTel Connect licence bundles are, do I get to keep the free client, will it still be free and do I need a new ShoreTel Connect Client Licence? (There is no such thing as “ShoreTel Connect Client Licence” I am using this phase to represent …

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ShoreTel Connect Licences

I have mentioned in a few of previous posts about the new ShoreTel Connect Licences. This is a very quick post to provide you with some information. Before looking at the new ShoreTel Connect Licences, I will recap the current ShoreTel 14.2 Licence structure. ShoreTel 14.2 Licences At ShoreTel 14.2 and before, you first picked what type of extension license …

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ShoreTel Connect update

I have just installed ShoreTel Connect 1.0 (ShoreTel 15) on our demo kit.  This is a bit of a follow on from my post here. These are my initial thoughts on it so far. Licences  ShoreTel has changed their licensing model and the client is no longer free to all users, unlike it is in …

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Future of ISDN (It’s looking a lot like SIP!)

SIP Trunking (Simple)

Every wondered what the future of ISDN holds? This might sound surprising, but ISDN (Integrated Services Digital Network) will be gone within the next 10 years! (well, at least in the UK). BT (the UK’s main telecoms provider) has announced that the traditional network (ISDN) will become obsolete by 2025 (details can be found here:, the important …

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ShoreTel Mobility 9 one way audio?

Have you recently upgraded your Apple IOS ShoreTel Mobility client to ShoreTel Mobility 9, now you have one way audio? This is because ShoreTel have decided to drop support for G729 codec, and your administrator at one point decided that you should be using it. The upgrade was submitted to the Apple app store on …

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SIP Trunking, is a Session Border Controller (SBC) needed?

SIP NAT with a Session border Controller

Before I can answer that, I should probably explain what a Session Border Controller (SBC) is and what it brings to the party when deploying SIP Trunking. An SBC can be either a physical or virtual device which sits between your network and the Internet Telephony Service Provider (ITSP).  It is basically the point of demarcation between your phone system …

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ShoreTel 15, When will it be released? – (ShoreTel Connect)

Update: there is an update to this post here.  ShoreTel 15.0, When will it be released? Well technically it will not, the next ShoreTel version will be called ShoreTel Connect 1.0. ShoreTel are announcing this as their most import upgrade ever!  It is available from August. If you are an existing user, you will have to wait …

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Mobile UC: How does ShoreTel’s Mobile UC offering Measure up?

ShoreTel Dock

After watching a summit session at EC2015 called “What Do Enterprises Want in Mobile UC?” I thought I would see how ShoreTel measures up to the list. So the main points from the session were: Do you need a suite of app and interfaces to achieve UC, or can you do it from a single place? …

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SIP Trunking checklist

I’m at Enterprise Connect 2015 this week in Orlando. My first session was called “Become a SIP savvy Enterprise”  by Graham Francis. He talked about what is SIP, why you would use it and the journey your company will need to take to implement it. What I got from this session is a SIP Trunking checklist of …

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