Category Archive: ShoreTel

Apr 22

ShoreTel Connect Client Licence

The main questions from most people I have spoken to about the new ShoreTel Connect licence bundles are, do I get to keep the free client, will it still be free and do I need a new ShoreTel Connect Client Licence? (There is no such thing as “ShoreTel Connect Client Licence” I am using this phase to represent …

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Jan 10

ShoreTel Connect Licences

I have mentioned in a few of previous posts about the new ShoreTel Connect Licences. This is a very quick post to provide you with some information. Before looking at the new ShoreTel Connect Licences, I will recap the current ShoreTel 14.2 Licence structure. ShoreTel 14.2 Licences At ShoreTel 14.2 and before, you first picked what type of extension license …

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Dec 13

ShoreTel Connect update

I have just installed ShoreTel Connect 1.0 (ShoreTel 15) on our demo kit.  This is a bit of a follow on from my post here. These are my initial thoughts on it so far. Licences  ShoreTel has changed their licensing model and the client is no longer free to all users, unlike it is in …

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Oct 07

ShoreTel Mobility 9 one way audio?

Have you recently upgraded your Apple IOS ShoreTel Mobility client to ShoreTel Mobility 9, now you have one way audio? This is because ShoreTel have decided to drop support for G729 codec, and your administrator at one point decided that you should be using it. The upgrade was submitted to the Apple app store on …

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Jul 28

ShoreTel 15, When will it be released? – (ShoreTel Connect)

Update: there is an update to this post here.  ShoreTel 15.0, When will it be released? Well technically it will not, the next ShoreTel version will be called ShoreTel Connect 1.0. ShoreTel are announcing this as their most import upgrade ever!  It is available from August. If you are an existing user, you will have to wait …

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Mar 17

Mobile UC: How does ShoreTel’s Mobile UC offering Measure up?

ShoreTel Dock

After watching a summit session at EC2015 called “What Do Enterprises Want in Mobile UC?” I thought I would see how ShoreTel measures up to the list. So the main points from the session were: Do you need a suite of app and interfaces to achieve UC, or can you do it from a single place? …

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Jan 24

ShoreTel Mobility 9?

This morning I was checking the available app updates on my iPhone when I saw that there was one for Mobility. (I have also checked google play and it is also there.) The new release is version 9. The update notes says: Integration with the latest version of the ShoeTel Mobility router Bug fixes and …

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Dec 21

ShoreTel SG switches : factory reset

This bit of information was given to me a little while ago, and since then it has been extremely helpful a couple of time. This should work with any SG switch, (not sure about V switches as I have not tried it before). To factory reset a ShoreTel Switch: connect to the switch via a Serial connection, …

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Dec 13

Securing ShoreTel

Ever had your VoIP system hacked? If not your lucky, If you have then you know how expensive it can be. Either way, there is no reason to risk it. Here is my guide (based on T recommendations) to securing ShoreTel. A lot of these principles can be used on most PBXs,  Adding security via the …

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Oct 01

Is ShoreTel Shell Shocked? (Bash Bug)

A few days ago, a new vulnerability was announced which is set to be a bigger vulnerability than Heartbleed. (Obviously the Bash people do not have the same size marketing department as the Openssl people, as they have not made this vulnerability a logo or web site.) Shellshock allows hackers under certain circumstances to run commands with full …

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