ShoreTel Connect Licences

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I have mentioned in a few of previous posts about the new ShoreTel Connect Licences. This is a very quick post to provide you with some information. Before looking at the new ShoreTel Connect Licences, I will recap the current ShoreTel 14.2 Licence structure.

ShoreTel 14.2 Licences

At ShoreTel 14.2 and before, you first picked what type of extension license the user will have, then pick the level of communicator client the user will have.

So extension license options were:

  • Extension only
  • Extension and Mailbox
  • Mailbox only

Then the communicator client license options were:

  • Personal (free)
  • Professional
  • Workgroup agent
  • Workgroup Supervisor

A good rule of thumb, each one has the same and more function than the one before.

ShoreTel Connect Licences

The new license structure is formed of bundles:

  • Courtesy – Extension Only (no client)
  • Telephony – Extension and Mailbox (no client)
  • Essential – The above plus Dialer pack (Web and App) ShoreTel Connect client (instant messaging, presence, video calling, conferencing, web sharing and online meetings.)
  • Standard – The above plus ShoreTel mobility, Remote access (edge gateway) and Application integration
  • Advanced – the above plus operator features and up to 96 lines

Workgroups licenses are additional to the above (and I would expect need to be Essential or above, else it would be a useless addition)

More Information can be found in tis PDF from ShoreTel

If you have any questions, please feel free to use the comments below.


UPDATE: More information can be found on this blog post: ShoreTel Connect Client Licence

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Peter Doyle I will pretty much do anything UC! My Google+ Page My Linkedin Page


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    • Kyle on February 1, 2016 at 8:27 am

    Has it been determined if Shoretel 14.2 customers are going to lose the free client if we upgrade to Connect. We actually just installed our Shoretel system in December.

    1. Hi Kyle,
      I have not heard anything form ShoreTel either way on this, It is hard to tell, At the moment everyone gets a free personal communicator licence, but I have not seen a option for this within connect. Within the new connect licence bundle scheme, the client is included from essentials, not sure how ShoreTel will be mapping 14.2 licences to connect licences. As soon as I have more information, it will be put on this site.

      1. I have just tried running ShoreTel Communicator client on ShoreTel Connect. it didn’t work. (But I must add I am on an early release so it may change)

    • Kyle on February 1, 2016 at 9:41 pm

    Hi Peter,

    That is the same as what I heard that only the new Connect client would work with Connect, but it would be infuriating if ShoreTel removed a major free feature especially for existing customers. It seems the only option would be for ShoreTel to upgrade existing customers to Essential. It is understandable that they would charge for new customers and new existing licenses.

    1. I agree it would be frustrating if you were to pay to continue to use the client. When I find out more I will post it here. I’m at enterprise connect next month, and ShoreTel will be there too. This will be on my list of questions. If you have any more please let me know.

    • Jocelyn on April 18, 2016 at 7:22 pm

    Hi Peter,

    Do you have any update for us regarding the licensing?

    1. Hello. I do. Got some interesting information form enterprise connect this year. I will try to write it up this week and post it here.

      1. An update can be found here:

  1. […] mentioned in the last post on this topic, the new licence […]

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