Tag: ShoreTel

Is ShoreTel affected by the Heartbleed vulnerability – Yes

Is ShoreTel affected by the Heartbleed bug, Yes, ShoreTel release 14.x and all version of the Concentrator are affected, ShoreTel’s words: VPN Concentrator All platforms of the VPN Concentrator are impacted by this Heartbleed bug.  ShoreTel HQ and DVS Server 14, 14.1 and 14.2 Software Builds Nginx is a binary used in the ShoreTel code …

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ShoreTel Communicator 14.2 – Is it ready?

After comments made on this blog and various comments from customers, there seems to be lots of issues with the ShoreTel Communicator 14.2. The issues I  have been made aware of are: Error message on start-up (typically when used as soft phone) Client does not update in real-time, so for example call history does not …

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ShoreTel 14.2: Supported client Operating Systems. Goodbye XP!

As mentioned in my last post, we have started rolling out ShoreTel14.2 to our customers, One of the biggest things to note on the Client OS list is the lack of Windows XP, this was present in 14.1. The following list contains all of the ShoreTel 14.2: Supported client Operating Systems  

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Upgrading from ShoreTel 13 to ShoreTel 14.2 Whats new?

We have just started our round of customer upgrades to ShoreTel 14.2. Instead of repeating myself several times, I though I will compile a list of all the new features in ShoreTel 14.2 they will get to enjoy, So here it is:   

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First day at enterprise connect.

First day at enterprise connect is over. I only got to attend the expedition hall but here are my initial thoughts. The expo hall is much larger than previous years and much more companies getting involved. Also companies you would not expect to see. For example Griffin the phone/tablet accessory company. The size of the …

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ShoreTel Dock firmware 1.3.2.170 upgrade

The other day I turned on my work phone (ShoreTel Dock) and was presented with an new ShoreTel Dock firmware version, This is the first time this has happened after the initial setup. I have not upgraded the phone client or server version, so the phone must be checking shoretel.com for updates. After a quick google …

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ShoreTel 14.2

Shoretel 14.2 was released yesterday. I have managed to get it installed yesterday evening to take advantage of the new features (which I was unable to, I’ll explain later).  I was also able to attend the 14.2 webinar explaining the new features. 14.2 is not just a bug release from 14.1. It has some major …

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ShoreTel Communicator for Sametime 8.5. Not 9!

We have recently upgraded to IBM SameTime 9, in turn this has stopped ShoreTel communicator for SameTime from working. As far as we can tell this is due to ST9 no longer using the policy.nsf file, which happens to be a file which the  ShoreTel integration relies on . We have not yet found a …

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Remote phones without expensive, complex or closed VPN solutions

Do you have a remote user or office? Need to give them a phone on your IP PBX? Lots of phone solutions offer a VPN type solution but normally costs a lot of money and also can only be used for the phones not the computer. Recently I was faced this this problem and needed …

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3Com 5500 switches modifying the built in Quality of Service (QoS)

I have just installed a new ShoreTel System into a customer which use the 3Com (HP) 5500 switches through out their company. They are very good switches with quite advanced Class of Service (CoS) and Quality of Service (QoS) features. These instructions we provide you with the commands needed to add your manufacture phone to …

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